FAQ
Changex is an e-currency exchanger with its primary function to help users exchange one type of e-currency to another.
Currently accepted and exchangeable e-currencies can be found on our Home page.
Yes, adding more e-currency types is in our future plans.

Perfect Money - check List of Exchange partners on Perfect Money website

Payeer- check Verified Exchanger List on Payeer website




Changex exchanger is also recommended by other payment processors (Solidtrustpay, ADV cash and others), although these payment processors reserve the right to not list their exchangers or they simply do not have such a possibility.

Unverified accounts are allowed exchange an amount of up to USD/EUR 1,500. If you want exchange more than USD/EUR 1000, you will need to verify your Changex account.

Please note: You can create an order for an amount higher than USD/EUR 1,500, however the order will be completed after your account is fully verified!!!

Yes, our service is fully legal and safe. All deals and payment processors are legally registered and authorized.

Registration need to create your personal account. However, after registration and verification of the account you will have access to the following features:
you will be able to control your order status in your personal account;
you will be able to check the transactions history;
your exchange limit will be higher.


If you use only bank services, it will cost you more money, take a lot more time for processing and the process is more complicated.

Sometimes your physical presence might be required to receive the service.

Changex is able solve this for you. We will deal with the banks and other payment processors for you at a low cost.

Please inform us about it. Thank you for your cooperation.

It will be great if you contact the support team. Thank you.
We are informing, that Public e-mail inboxes (such as mailinator) in our website are forbidden. You can find forbidden inboxes list here: https://github.com/MattKetmo/EmailChecker/blob/master/res/throwaway_domains.txt .

Only verified users will be able to place orders from Bankwire/SEPA/Moneypolo and increase the exchange amount. Verified users also have a higher level of trust by Changex administration and it is easier to prove identity and ownership of the account, if you run into any problems.

You can't make exchange from/to third parties account via Bankwire/SEPA/Moneypolo.




For  personal accounts:

  • National ID
  • Address proof


For  corporate accounts:

  • National ID
  • Address proof
  • Company documents

You must provide your document information as well as a clear scanned copy of your official ID (government issued, in an internationally recognizable format). Please note that you will have to go through this verification procedure every time you will change/modify your identity information.

Please make sure that the proof of ID documents meets the following requirements before uploading:

  • We only accept government issued ID documents displaying your full name and your photo (passport, international passport, local ID card);
    Please note: Company access cards, certificates, student ID cards, driver licence voter ID and other non-official documents are NOT accepted;
  • Verification documents are valid and contain date of issue/expiration date (minimal validity of ID is one year);
  • Identification document has a document number;
  • Identification document has a date of birth;
  • The documents are in English (Latin letters) otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.

Address proof:

  • We only accept legal and traceable documents (scanned papers) displaying your full name and residential address: utility bill, stamped bank statement or a certificate;
    Please note: Personal identification with address, envelopes, P.O. Box statements, electronic documents and screenshots are NOT accepted;
  • Proof of address is recent (not older than 3 months);
  • The documents are in English (Latin letters), otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, TIFF or PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.

You must provide your document information as well as a clear scanned copy of your company documents:
  • Company registration documents (Certificate of Incorporation)
  • Company Statutes (Memorandum & Articles of Association).
  • Certificate of Good Standing, not older than 6 months.
  • Beneficial Owner Certificate.
  • Director's authority for representation

You can upload files in JPEG, PNG, BMP, PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.