FAQ
Changex is an e-currency exchanger with its primary function to help users exchange one type of e-currency to another.
Currently accepted and exchangeable e-currencies can be found on our Home page.
Yes, adding more e-currency types is in our future plans.

Perfect Money - check List of Exchange partners on Perfect Money website


OKPAY - check Official Authorized Exchanger details  on OKPAY website


Payeer- check Verified Exchanger List on Payeer website



С-Gold- check Verified Exchanger List on C-gold  website


Changex exchanger is also recommended by other payment processors (Paxum, BTC-E, PayPal and others), although these payment processors reserve the right to not list their exchangers or they simply do not have such a possibility.

Unverified accounts are allowed exchange an amount of up to USD/EUR 1,500. If you want exchange more than USD/EUR 1,500, you will need to verify your Changex account.

Please note: You can create an order for an amount higher than USD/EUR 1,500, however the order will be completed after your account is fully verified!!!

Yes, our service is fully legal and safe. All deals and payment processors are legally registered and authorized.

It is not necessary to register in the system. However, after registration and verification of the account you will have access to the following features:
you will be able to control your order status in your personal account;
you will be able to check the transactions history;
your exchange limit will be higher.


If you use only bank services, it will cost you more money, take a lot more time for processing and the process is more complicated.

Sometimes your physical presence might be required to receive the service.

Changex is able solve this for you. We will deal with the banks and other payment processors for you at a low cost.

Please inform us about it. Thank you for your cooperation.

It will be great if you contact the support team. Thank you.

PayPal – from a few minutes to maximum 48 hours. The time frame is longer on weekends.

BankWire - your Changex account must be verified! BankWire delay 3-5 days.


All other payment processor orders are completed within 24 hours (if we have sufficient reserves), or even instantly (if payment is Automatic).


This is a special gift for our clients for all exchanges made to PayPal. You will receive a full amount of every payment which we send to your PayPal account. PayPal receiving system fee DOES NOT APPLY!

You did not complete the transaction within 24 hours.


You sent an incorrect amount, and our system did not recognize your payment as a correct one.


Remittance of currency to PayPal is completed within 48 hours; sometimes there may be a delay of up to 72 hours. If you made an exchange to PayPal and indicated an account without additional deposits, the refund occurs within 72 hours withholding a 15% commission.

If more than 24 hour elapsed, and you have not received your exchange:

1) Check whether you have specified the correct account number.

2) Contact customer support and specify the reference of the exchange operation, if necessary.


On the Exchange page, next to logos of the payment systems, you will find a Show exchange Fees button. You can also click on Fees  and you will see the table with our fees.

E-currencies system's fee is already included in last price.

Waiting and Submitted order status means that you created an order, but we did not receive any payments from you. You can always view the order by clicking on it and pressing the "Pay" button. If you do not see the "Pay" button, you will need to complete your transfer to the indicated account manually. If no payment is made, all Waiting and Submitted orders will be canceled after 24 hours.

If the wrong account that you specified does not exist or is blocked, the money will not be sent there, and we will send them to you using corrected data. If the account exists, the money will be sent to that account. You can try to get your money back on your own by writing to the owner of this account or customer service. To avoid such situations always carefully double check the entered data.

Payza withdrawal transactions require the approval of the Payza security service. The approval could take from a few hours to 2-4 business days. We will complete your order only after the review is completed and the payment is credited to our Payza account.

Please note that Payza does not operate on weekends and holidays in Canada.

If you want to check your payment status for the approval of Payza:

1) Log into your Payza account

2) Click on "Account"

3) Click on "Detailed Transaction History"

4) Locate the transaction and click on the "Completed status" 

5) If the transaction is under review you will see a message stating "This transaction is currently undergoing our security review. This process can take 1-4 business days. Once the transaction has passed the review, the exchanger will be able to complete your exchange." Your message will look like this:



If the reception has not yet been completed, you can! You will receive your money back less the fee of the payment system that made the payment, i.e., money shall be returned at your expense.
USA
Afghanistan
Afghanistan
Antarctica
Angola
Bhutan
Botswana
Bouvet Island
Solomon Islands
Myanmar
Burundi
Cape Verde
Central African Republic
Chad
Christmas Island
Cococ (Keeling ) Islands
Colombia
Comoros
Mayotte
Congo
Congo (was Zaire)
Cook Islands
Cuba
Equatorial Guinea
Eritrea
Falkland Islands (Malvinas)
South Georgia and South Sandwich islands
Fiji
French Guiana
French Southern Territories
Djibouti
Palestinian Territory, Occupied
Guatemala
Heard and McDonald Islands
Indonesia
Iran, Islamic Republic
Iraq
Cote D'Ivoire
Korea, Democratic People's Republic
Liberia
Libyan Arab Jamahiriya
Montserrat
Nauru
Vanuatu
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Pitcairn
Timor-Leste
Puerto Rico
Rwanda
St. Helena, Ascension and Tristan Da Cunha
St, Pierre and Miquelon
sao Tome and Principe
Sierra Leone
Somalia
Zimbabwe
South Sudan
Sudan
Western Sahara
South Sudan
Swaziland
Syrian Arab republic
Tonga
Tuvalu
Uganda
Burkina Faso
Wallis and Futuna Islands
Samoa
Yemen
United Nations Interim Administration Mission in Kosovo (UNMIK)

Only verified users will be able to place orders from Bankwire/SEPA/Moneypolo and increase the exchange amount. Verified users also have a higher level of trust by Changex administration and it is easier to prove identity and ownership of the account, if you run into any problems.

You can't make exchange from/to third parties account via Bankwire/SEPA/Moneypolo.




For  personal accounts:

  • National ID
  • Address proof


For  corporate accounts:

  • National ID
  • Address proof
  • Company documents

You must provide your document information as well as a clear scanned copy of your official ID (government issued, in an internationally recognizable format). Please note that you will have to go through this verification procedure every time you will change/modify your identity information.

Please make sure that the proof of ID documents meets the following requirements before uploading:

  • We only accept government issued ID documents displaying your full name and your photo (passport, international passport, driver's license, local ID card);
    Please note: Company access cards, certificates, student ID cards, voter ID and other non-official documents are NOT accepted;
  • Verification documents are valid and contain date of issue/expiration date (minimal validity of ID is one year);
  • Identification document has a document number;
  • Identification document has a date of birth;
  • The documents are in English (Latin letters) otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.

Address proof:

  • We only accept legal and traceable documents (scanned papers) displaying your full name and residential address: utility bill, stamped bank statement or a certificate;
    Please note: Personal identification with address, envelopes, P.O. Box statements, electronic documents and screenshots are NOT accepted;
  • Proof of address is recent (not older than 3 months);
  • The documents are in English (Latin letters), otherwise certified translations should be provided;
  • Verification documents must be standard full-sized pages (uncropped);
  • Scanned image quality: color, high resolution (at least 150 dpi).

You can upload files in JPEG, PNG, BMP, TIFF or PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.

You must provide your document information as well as a clear scanned copy of your company documents:
  • Company registration documents (Certificate of Incorporation)
  • Company Statutes (Memorandum & Articles of Association).
  • Certificate of Good Standing, not older than 6 months.
  • Beneficial Owner Certificate.
  • Director's authority for representation

You can upload files in JPEG, PNG, BMP, PDF formats. Any unclear, altered, low-resolution, or poor quality images will be rejected.